Google+ FAQ - RESTEN Outdoor Furniture

FAQ

These are the most frequently asked questions we receive. If you still haven’t found the answer to your question, just send us an e-mail to info@resten.net.

What type of wood do you use?

The wood we use is a tropical wood from the south of Mexico called tzalam. Tzalam is extremely strong and durable, which makes it the perfect wood for outdoor furniture.

Is tzalam a sustainable wood?

You could say that it is. The tzalam tree throws seeds in an abundant manner during its growing process. This means that more tzalam trees grow every time a new tree is planted.

Are all the materials you use good for outdoors?

Yes they are. Besides using tzalam, we also use galvanized screws and marine chord.

Can you do custom orders?

Sure! Almost all of our furniture can be custom made. Also, in case you have a special design in mind, we can try and do it with the same wood and style as all our other furniture.

What is the shipping cost?

Shipping cost depends on various things: Size of the order and shipping destination. Also, shipping can also change in case we dont have that product stocked in our Dallas warehouse.

What is your return policy?

RESTEN does not accept returns. In the case that you receive a damaged product, you can only return for the EXACT same product.

See: Warranty

What is the proper maintenance procedure for this furniture?

We recommend a product called “Thomspon Water Seal” that can be found in any hardware store, although there are many other products that you can use. This oil must be applied with a piece of cloth every 2 or three months or whenever you feel necessary.

Tzalam is a very strong wood. Nevertheless, as any type of wood, it must be taken care of so the furniture can always look brand new.

See: Maintenance

Do you offer wholesale prices or special discounts for architects?

Yes we do. The prices you see on this website are all wholesale prices. We can also offer good discounts to architects, hotels, stores, designers, etc.

See: Architects & Designers

What is the lead time?

Uusually, our lead time is 4-6 weeks. This lead time depends on the size of the order (since all our furniture is handmade) and also, it depends on whether we have the product in stock in our US warehouse or if it has to be shipped from our location in Mexico.